01
Turning a hidden choice into a confident decision.
Passenger discounts were buried inside a dropdown at a high-stakes moment in the purchase flow. Brenda traced the confusion through funnel behavior, Hotjar sessions and user feedback, then redesigned the interaction so the selected fare and alternatives stayed visible.
- Role UI designer & UI developer
- Contribution Research synthesis, interaction design, responsive UI
- Outcome A clearer fare-selection experience designed to reduce confusion and abandonment


